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Warranty   |   Online Support


Rain Master Irrigation Systems, Inc. warrants to the first "trade" customer purchaser that this Rain Master brand product (the "product"), when shipped in its original container, will be free from defective workmanship, and materials and agrees that it will, at its option, either repair the defect or replace the defective product or part thereof at no charge to the purchaser for parts or labor for the time period set forth below.

This warranty does not apply to any appearance items of the product nor to any product the exterior of which has been damaged, or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction. (See additional exclusion below).

In order to enforce the rights under this limited warranty, the purchaser should ship or carry the product to a Rain Master authorized service depot, or send product prepaid to Rain Master at the address below (ensuring product is packaged correctly for shipment). For the nearest location, call Rain Master Service Center at 1-805-527-4498.

This limited warranty described above is in addition to whatever implied warranties may be granted to purchasers by law. All implied warranties including the warranty of merchantability, and fit for use are limited to the periods from date of purchase set forth below.

Neither the sales personnel of the seller,nor any other person is authorized to make any warranties other than those described above, or to extend the duration of any warranties beyond the time period described herein.

The warranties described above shall be the sole and exclusive warranties granted by Rain Master Irrigation Systems, Inc. and shall be the sole and exclusive remedy available to the purchaser. Correction of defects, in the manner and period of time described herein, shall constitute complete fulfillment of all liabilities and responsibilities of Rain Master to the purchaser with respect to the product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, and strict liability or otherwise.

In no event shall Rain Master be liable or in any way responsible, for any damages or defects in the product which were caused by repairs or attempted repairs performed by anyone other than a Rain Master Service dealer or center. Nor shall Rain Master be liable or in any way responsible for an incidental or consequential economic or property damage. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.

This limited warranty does not apply to improper installation or grounding, acts of God, such as lightning and/or power surges, floods, earthquakes, hurricane, tornados, vandalism etc.

All "R M E" Series Controllers have a 5-year limited warranty from date of initial "trade" purchase.
All other Rain Master Brand products carry a 2-year limited warranty unless otherwise specified.
All Software products, which include but are not limited to, Evolution, AIM, Advanced ET, OASIS, Weather Station, etc, carry a 90-day limited warranty.
ALL computer hardware purchased from Rain Master in conjunction with its software is NOT covered by any Rain Master warranty. Computer hardware and its subsequent operating system are specifically covered by the hardware manufacturer�s warranty as provided by the hardware manufacturer.

Should it be necessary to service your controller, contact your local Rain Master distributor or contact Rain Master at 1-805-527-4498 for a listing of distributors in your area. When sending a controller or a component of the controller back to be serviced, ensure it is properly protected with a soft packaging material, and that the box will withstand normal shipping abuses. Enclose a complete description of the type of problem that is occurring, and be sure to put your name, address and phone number where you can be reached.

NOTE: The user is cautioned that changes and modifications made to the equipment without the express written consent of the manufacturer will void this warranty.

Rain Master Irrigation Systems, Inc.
5825 Jasmine Street ~ Riverside, CA 92504
805-527-4498 ~ 805-527-2813 Fax