Product Support

Warranty   |   Online Support

Rain Master maintains an extensive network of support mechanisms in order to support our products and your needs.

Repair Request Form:  
Click Here
 to submit your repair request online for FASTER response
Factory Support:  Free factory support is available during normal business hours 8:00AM to 5:00PM PST by dialing 1 (800) 777-1477. Rain Master has a team of support personnel to answer any questions with regard to the usage of all Rain Master products.
EMAIL Support:  Problems can also be emailed to Technical Support
Typical turnaround time for email responses is 24 hours during normal business days.
Online Support:  Live Remote Assistance: Online Help
Support Ticket Submit a support ticket:
https://rainmasterhelp.supportsystem.com/
Local Sales Representative Support:  Rain Master maintains a network of sales representatives which are also available to support your needs. In addition to their sales expertise, these representatives are factory trained and are an additional source for information and service. Because they are dedicated to specific territories they may also be available for on-site support. Please contact your sales representative directly if you are in need of assistance. If you are unfamiliar with who your sales representative is, please contact customer support 1 (800) 777-1477, or send email to Customer Service.
Local Distributor Support:  Contacting your local distributor is another source for product assistance and support. All Rain Master distributors should have adequate supply of all turf line product (s). In addition to our standard distributors, select distributors have been factory trained to support all Central System products (Evolution Product Line). They can assist with troubleshooting and are equipped with spares modules in the event that field equipment needs to be repaired. All distributors can facilitate the handling of product repairs/returns. Your local Rain Master distributor may be found here.
iCentral Support: Problems or technical difficulties with the iCentral System should be emailed to iCentral Support.
   
Repairs

Products may be returned to Rain Master or an authorized repair center in one of two ways:

1. Sending the product (s) directly to:
Rain Master Irrigation Systems
Attn: Repair Department
5825 Jasmine Street
Riverside, CA 92504
When sending product to the factory for service, ensure that it is properly protected with a soft packaging material, and that the box will withstand normal shipping abuse. Enclose a complete description of the type of problem that is occurring, and be sure to put your name, address, and phone number where you can be reached. If you send in your product directly to Rain Master, payment can be made with Visa, Mastercard, or COD for any non-warranty items.

2. Bringing the product to an authorized Rain Master distributor. Your local distributor may be found here
Returns Product Returns. Under no circumstances shall product be returned to Rain Master without an RGA (return goods authorization) number. An RGA number can be obtained from Rain Master order entry personnel. After receipt of the number, ensure that the product is properly packed, and that the box will withstand normal shipping abuse and the number is placed on all documentation and written on the outside of the carton. All merchandise must be shipped prepaid to our factory and will be subject to a factory inspection, a standard restocking charge, and additional charges as necessary to return the product to resale condition.